What is your return policy? how many days do I have to return a product?

For online purchases, Zhana Pekotti will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice, original packaging and label intact and attached to the item. 

Merchandise must be returned within 14 (fourteen) days following the date of delivery.

Merchandise that has been worn, used, altered or damaged will not be accepted.

Return of party items, accessories and bathing clothes will not be accepted, except for factory default.

Zhana Pekotti reserves the right to refuse return of any merchandise that does not meet the above return requirements at Zhana Pekotti sole discretion.

How do I return an item?

Please fill out and submit the withdrawal form that you can download from the website.

How long does it take for a refund to be issued?

Every effort will be made to ensure a prompt refund. Returns to Zhana Pekotti are processed within 14 days of receipt of the returned merchandise. A confirmation e-mail will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilized for payment.

Are delivery charges and return costs refundable?

Shipping and return costs are not refundable and will be deducted from the total amount to be returned.

 

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