Which shipping options are available and what are the shipping fees?
We offer free express shipping with all orders over 130€ in mainland Spain. All orders are processed Monday to Friday, except holidays. Zhana Pekotti cannot be held responsible for unanticipated delivery delays beyond its control.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Is a signature required upon delivery of my order?
For security reasons, for all purchases require the signature of the client of an adult at the time of delivery. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of two delivery attempts, generally on 2 consecutive business days. If there is still no one available to sign for the package, you will have 15 days to pick up the package, after 15 days with no communication, the package will be returned.
How can I track my order?
Zhana Pekotti will send you several e-mails during the order process to keep you informed of the status of your purchase. You will receive a shipment confirmation e-mail with a tracking link in order to track your shipment.
When can I expect delivery of my order?
To estimate the total delivery time for immediately available items, please allow up to two business days from your order date to process your order for shipment, in addition to the time required for delivery. To estimate the total delivery time for pre-ordered items, please refer to your order confirmation e-mail for your estimated shipping dates. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
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